Refund policy

Last Updated: October 20, 2026

At nocod, we take pride in the quality and reliability of our products. Every product is inspected and packed with care before dispatch.

As our products are specially designed and packaged for use, we do not accept returns or provide refunds. However, if your product has a confirmed manufacturing defect, you may be eligible for a replacement under the terms below.

1. Manufacturing Defects

A product may be eligible for replacement if it has a manufacturing defect that affects its normal functioning.

Examples may include:

  • Product not functioning as intended due to a manufacturing fault

  • Internal component failure attributable to manufacturing

  • Other functional defects determined to have originated during manufacturing

All replacement requests are subject to inspection and verification by Savvedge Enterprises LLP.

2. Reporting a Defect

If you believe your product has a manufacturing defect, please contact us within 7 days of delivery.

To help us assess the issue, you may be asked to provide:

  • Order number

  • Name and contact details

  • Description of the problem

  • Clear photographs of the product

  • A video demonstrating the issue, where applicable

  • Photographs/videos of the packaging, if relevant

Our support team may provide troubleshooting steps before approving a replacement.

3. Replacement Approval

Once we receive the required information, our team will assess the reported issue.

If the issue is determined to be a manufacturing defect, we will arrange a replacement of the eligible product or affected component, as applicable.

Replacement approval is subject to product availability.

If the reported issue is not determined to be a manufacturing defect, the product will not qualify for replacement under this policy.

4. Cases Not Covered

Replacement does not apply to damage or malfunction caused by:

  • Accidental damage

  • Improper use or handling

  • Negligence

  • Water or liquid damage, where applicable

  • Physical damage after delivery

  • Unauthorized modification, repair, or alteration

  • Normal wear and tear

  • Failure to follow the product's instructions or usage guidelines

  • Use of the product for purposes for which it was not designed

  • Damage caused during installation or assembly, where applicable

  • Damage caused by electrical fluctuations, power supply issues, or other external factors, where applicable

This list is not exhaustive.

5. Damaged During Shipping

If your package or product appears damaged when delivered, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide photographs or video of the outer packaging and product.

We may coordinate with our shipping partner to investigate the matter and determine the appropriate resolution.

6. Replacement Process

Once a replacement has been approved:

  1. We will provide instructions for returning or handing over the defective product, where required.

  2. The product may be inspected to verify the reported defect.

  3. Once the defect is confirmed, the replacement will be processed.

  4. Replacement shipping arrangements will be communicated by our support team.

The replacement product may be the same model or, where the same model is unavailable, an equivalent product at our discretion.

7. No Refunds or Returns

nocod does not offer refunds or general product returns.

A replacement is provided only where the product is determined to have an eligible manufacturing defect under this policy.

A customer cannot request a refund instead of a replacement for an eligible manufacturing defect unless otherwise required under applicable law.

8. Warranty

Where a separate warranty is provided with the product, the terms of that warranty will apply in addition to this Replacement Policy.

Please refer to the product documentation or warranty information provided with your purchase for applicable warranty terms.

9. Contact Us

For replacement-related queries, please contact us:

Savvedge Enterprises LLP
Email: support.nocod@savvedge.in
Phone/WhatsApp: +91 771 086 6665
Address: FNO 802A, Silver Dale Apartment, Mumbai Bengaluru Highway, Yogi Park, Baner, Pune, Maharashtra 411045, India